We strive to provide a fair and smooth experience. However, if a dispute arises regarding a game outcome, transaction, or account issue, we have a structured process to resolve it.

1. How to Submit a Dispute

If you have a complaint or dispute, please contact our support team via email.

Email: wagerteamdev@gmail.com

Please include the following in your email:

• Subject Line: "Dispute - [Your Username]"
• Description: A clear and detailed explanation of the issue.
• Evidence: Screenshots, Match IDs, Transaction Hashes, or any other relevant proof.
• Date & Time: When the issue occurred.

2. Timeframe for Investigation

We aim to acknowledge all disputes within 24 hours.

• Initial Review: Typically completed within 48 hours.
• Full Investigation: Complex cases may take up to 7 business days.

We will keep you informed of the status of your dispute throughout the process.

3. Evidence Required

To support your claim, you must provide verifiable evidence.

• For game disputes: Match ID is mandatory. Video recordings are helpful.
• For payment disputes: Transaction ID (Signature) from the Solana blockchain.

Claims without sufficient evidence may be rejected.

4. Binding Arbitration

As outlined in our Terms of Service, if a dispute cannot be resolved through our internal support process, it shall be resolved through binding arbitration.

By using the platform, you agree to waive your right to a trial by jury or to participate in a class action lawsuit.